ORDER INFORMATION

PAYMENT METHODS

(1.) CREDIT CARD PAYMENTS:
Visa, Mastercard, and American Express are accepted.
** For your protection all payments will be verified with the correct billing address and       zip code of the credit card payment being used.

This will protect and secure that your credit card information has not fallen into the wrong hands. Any payments in which the billing address is incorrect you will be notified via e-mail to enable the buyer to provide the correct billing address and zip code so that we may verify and authorize the order. *If failure to comply we reserve the right to cancel any order.** Orders will then have to be processed once again with the correct billing information.

(2.) MONEY ORDER PAYMENTS:
Submit order by choosing "Money Order" payment method. Make sure that you have checked the box "E-mail me a copy of my order." Once your order is submitted you will receive an e-mail with the following instructions:

1. Money Order with the correct amount in US Dollars including shipping & sales tax (if    applicable).
2. Money Order must be made out to Fili Islander Co. w/ order number located on check.
3. Copy of receipt must accompany money order. Verify shipping address before mailing.

**If any of the instructions are incomplete this will result in a delay of your order**

Mailing Address:

FILI ISLANDER CO.
ATTN: Fulfillment
P.O. BOX 3303
TORRANCE, CA 90503

ORDERING
Use this Site to place orders any time. To order products, use the product pages to display the items and then click the Order button for each item you want. We accept domestic and international orders through the Paymentech processing system. FiliIslander.com reserves the right to cancel any orders for any reason at any stage of the ordering/shipment process.

PRICING
Prices on this Site are quoted in US dollars and do not include applicable shipping or taxes. Prices are subject to change without notice.

SALES TAXES
An 9.75% sales tax will be added to orders from California.

SHIPPING
Orders are shipped within 2-3 business days after order has been fulfilled. If order has not been fulfilled you will be notified via e-mail on the time frame that it may take to complete your order. Shipping and handling options can be found in the shopping cart section of our site. Shipping and handling charges are automatically calculated by the shopping cart.

REFUNDS
Unused goods may be refunded in its original condition, within 15 days from the date received and accompanied by the original receipt. Returns on charges of any kind will be issued a credit. No cash will be given. On credit card sales, the original credit card charged will receive the credit. The total amount of credit will be for items returned plus sales tax if applicable. **SHIPPING AND HANDLING CHARGES WILL NOT BE REFUNDED.**
An "Return Authorization Number" must be obtained before sending your return. All information sent will be verified with our system for the actual date that you received your order including name, address, order number, and items.

To return an item(s) please completely fill out the RETURN FORM and submit it. All submissions will be noted on the dated received. We will send you an e-mail with the proper instructions and a return authorization number, if your order is within the guidelines of our return policy. All notifications will be answered promptly.

EXCHANGES
Unused goods may be exchanged in its original condition, within 15 days from the date received and accompanied by the original receipt. An "Exchange Authorization Number" must be obtained before sending your exchange. All information sent will be verified with our system for the actual date that you received your order including name, address, order number, and items.

To exchange an item(s) please completely fill out the EXCHANGE FORM and submit it. All submissions will be noted on the dated received. We will send you an e-mail with the proper instructions and a exchange authorization number, if your order is within the guidelines of our exchange policy. All notifications will be answered promptly.

SHORTAGES
During periods of high volume, the item(s) you may order can be out of stock. If this occurs, it usually takes an additional 5 business days to ship your order. We will notify you if the wait time will be longer.

THIRD PARTY SHIPPING
On each point of purchase the credit card number and matching billing address will be verified for authenticity. Once approved we do allow shipping to third parties.

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on our Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.



Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

webmaster@filiislander.com